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2017 大三出國輔導通報 -


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2017大三出國輔導通報系統 - 留學心得報告[編輯]
觀光B 404860644  姚可葳   留學學校:南十字星大學(澳洲)

(一)基本資料

I studied hospitality management in Southern Cross University which is located in Gold Coast city in Australia. After four months study, I do my internship in front office department at Hilton Surfers Paradise for the rest of 8 months. At the same time, I worked at the Jupiter The Star Gold Coast. During the period of studying, I chose the cruise management, hospitality services management, managing room division and professional development for the workplace which related to internship program to be my major.(82字)

(二)課程學習

照片說明:Southern Cross University

【照片說明:Southern Cross University】

Among those four units, the professional development for the workplace is my favorite unit. Because this unit taught us all the information and professional knowledge about internship. Before the internship, this unit focus on helping us to find an internship place which suit for us. For example: how to choose our internship upon our personal skills and characteristics, the best way to write the resume which is very helpful when we try to find an internship workplace. Besides, except for the traditional paper resume, the lecturer also taught as how to use video resume to apply the internship. All these knowledges I learned from the professional development for the workplace helped me a lot when I was preparing to apply an internship. After I start to do my internship in the front office department at Hilton Surfers Paradise, we still have six assessments have to do which divided to two sections. Each section has three assessments. Like: the presentation which relate to how’s our internship going, the challenge we faced during the period of internship and so on. I have to say the unit here is not like what we have in Taiwan, the lecturer gave us a direction and then we have to learn by ourselves. Even when we were looking for internship, we applied by ourselves and the best thing they did was told us how we could improve our resume. Through this kind of learning method, I learned faster and become more mature than before because you know you can only rely on yourselves. Unlike other units, this units focus on improving your practical skills and all the skills that we will need when we are working. Even it’s not like what we thought before, but I truly learned a lot from this unit and I believed it would be the most useful unit for my future career. (313字)

(三)生活環境

Because our campus is not the main campus of Southern Cross University, we don’t have student accommodation. Our campus is nearby Gold Coast airport which is a small campus. All of my classmates stayed in home stay for the first months after we arrived in Australia. After a month, we moved out to city hall where called Surfers Paradise is the center of Gold Coast. Unlike other cities, Gold Coast city focus on developing tourism industry so there have a lot of hotel and attractions. Like we have six theme parks around and hundreds of hotels. It's the best place to study hospitality management. And the weather here is very nice, normally the weather of winter between fourteen degrees and twenty degrees and most time is sunny day. Most people come to Gold Coast for holiday, so the life pace here is slower than other cities. The cost of living in Australia is pretty high. Take my place for example, I paid 17000 Taiwanese dollars for my room per month. Likewise, the payment here is higher than Taiwan. As a casual, we can get 575 Taiwanese dollars per hour and when you work on the public holiday the payment is double. Maybe because the payment, I found a large amount of population in Australia comes from other countries and the discrimination is not as serious as what I thought before, people here are very nice and have different cultural background. In addition to, the public transportation in Gold coast is very convenient, you can take railway and bus to everywhere. Gold coast city is surrounded by ocean, so the water activities are very popular like surfing, jet skis and parasailing. In my opinion, Gold Coast city is a good place no matter for living or for holiday, I really enjoyed my life here. (302字)

(四)自我成長

照片說明:Hilton Surfers Paradise Front Office

【照片說明:Hilton Surfers Paradise Front Office 】

Like I said before, when I first arrived I stayed in home stay for a month. But I found it’s very hard to live with stranger. Because the different life habit and value system. After a month, my roommate and I decided to moved out. So, we started to look for a place to stay. We spent two weeks for looking for place and inspected a lot place by ourselves. Even it’s very difficult but we did it. We found a wonderful place which located in city center and it’s an apartment in hotel. Not like staying in home stay, we have to take care of ourselves like cleaning, cooking and so on. For me, it's a really good opportunity to growing up and learn how to take care of myself and manage time. Besides, after I start to do my internship in front office department, language is the most difficult part to me but it's my advantage at the same time. Because working in front office spend most time to communicate with customer. Sometimes I couldn’t understand what customer talk about due to the different accent. My colleagues help me a lot. However, in some situation, they need my translation to communicate with Asian countries people. This is the reason why I chose to do my internship in front office department. Even when I l was learning computer system and the professional knowledge I need spend more time figuring out but it’s worth to me. Now, I feel much better and I made lots of friend in here. (264字)

(五)大三出國建議

Before I study at Southern Cross University, I know I have to do eight months internship that’s why I choose here to study. According to the units I studied, I know more about hospitality industry. Besides, when I interviewed Hilton Surfers Paradise, the interviewer asked me a lot questions about the units so I think those units help me to get this internship opportunity. When I applied the casual job at Jupiter The Star, the interviewer asked me some questions about my duties in the front office department when I do my internship. Based on these reasons, I found studying for one sessions and doing internship for two sessions, it’s really helpful when students try to find job in the hospitality industry due to most company wants to hire someone who has professional knowledge and practical experience. My advice to future students here definitely to make the most time to learn and know people as many as possible. This would be really helpful to your future career. However, you have to know an important thing. Not every internship is paid. Take mine for example: the first three months of my internship is unpaid. But after three months I got the job. It's a job not an intern anymore. That means you can get all the employee benefit. I chose unpaid but front office position due to I believed having a good working experience is the most important thing. In addition, if you have any question just asking! It's the best way to learn things. The last but most important things for who wants to come to Gold Coast, go sightseeing try whatever you want to try and enjoy the life in Gold Coast because time go so fast, I believe I would miss my life and people here so much when I back to Taiwan. (307字)

(六)其他

Before I do my internship in Hilton, I used to think I may hard to get involve with my colleagues due the difference of culture and language. And this is the truth. But I tried to have chat with them even it’s hard at the first time due to Asian people not like Australian, they are very talkative. Fortunately, all my colleagues are very supportive and taught me a lot. Whenever I have questions, they would help me to solve them without hesitation. Now, we are not only colleagues but also friends. We catch up often and cares about the life of each other. I’m so glad that I made a lot friends here and I will miss them after I come back to Taiwan.(127字)

補充照片

照片說明:Sydney
【照片說明:Sydney 】
照片說明:Mortan island
【照片說明:Mortan island】
點閱次數:66資料更新時間:04月21日 09:26
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