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2017 大三出國輔導通報 -


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[ 學校資料 ][ 相關討論 ][ 選校輔導 ]《登記統計》《使用說明及問題

2017大三出國輔導通報系統 - 留學心得報告[編輯]
觀光A 404860339  曾子瑜   留學學校:國際飯店管理學院(澳洲)-限觀光系

(一)基本資料

大三出國留學學校:International College of Hotel Management (ICHM) 城市:Adelaide 出國期間:2017/07/14-2018/08/29 修習課程: 102 Food and Beverage Service Standards 103 Delivering Guest Services Practicum 104 Rooms Division Service Standards 109 Applied Business Communication(24字)

(二)課程學習

照片說明:practical session in restaurant

【照片說明:practical session in restaurant】

In the duration of exchanging to Australia, I studied in Adelaide for half year then did my internship in gold coast for another half. ICHM taught us not only theory but also emphasize a lot on practical experiences which is also the best thing I like about it. For example, we have to serve in restaurant for two weeks plus work twice in convention centre banquet department to get more food and beverage experiences. Furthermore, we went to Pullman Adelaide to clean guests room for three times in order to gain housekeeping experiences. If it were not those chances we had, we wouldn’t be prepared to work in hospitality industry, not to mention in a totally different culture background country. We also have some interesting lessons such as coffee training and wine tasting, these are my favorites. In coffee session, we can use as much coffee beans and milk as we can to practice how to make a nice and frothy cappuccino also other types of coffee. As for wine tasting class, we drank different red wine, white wine, champagne and beer to learn the variety by smelling and describing it. In western country their dining habits and pattern are different from Asia, so in food and beverage service standards class we also learn how to set up tables, carry three plates and how to deliver and clear the plates. The lecturers in ICHM are so good as well, if we have any questions they all are willing to help us out. They even arrange meetings to talk to us one by one just to see if we are used to the life in ICHM and whether we have difficulties. Those lectures and practicals sessions I had in ICHM is really useful, I enjoyed and learned a lot from it.(301字)

(三)生活環境

照片說明:Eating dinner in Korean restaurant

【照片說明:Eating dinner in Korean restaurant 】

ICHM located in Adelaide, they offer accommodation and meals. We have four people in a house, every one has their own room while two share a bathroom. It is really cold in winter in Adelaide, but we have heater in each room which is really nice. We can take a bus for nearly twenty minutes if we want to go city to shopping or eat some different food. If we don't want to go that far away, there is supermarkets and shopping center in twenty minutes walks. When it comes to supermarkets, Coles and Woolworths are two biggest and most popular in Australia. We can get anything we want in there, from food to living. After I start to live on my own, I often go there since there are heaps of things on sale every week. Chemist Warehouse and Priceline are also nice places to go if we want to buy some cosmetics or some thing about skin care,it is often on sale. As for Gold Coast, the weather is pretty similar to Taiwan while we have many beaches in Gold Coast. It is so nice to lie on the beach for the whole afternoon doing nothing but enjoy the sand, sunshine and water when you got a day off. The most common transportation in Gold Coast is light rail they called it tram. It's 24 hours operating on weekends with bus available 24/7. In Australia it is not difficult to eat different types of food, asian food is really popular especially in Chinatown.(254字)

(四)自我成長

照片說明:Having bbq with colleagues

【照片說明:Having bbq with colleagues 】

Doing placement in The Star Gold Coast is my first time to work oversea, there are a lot of things to overcome: new environment, different language and culture background. When I first got there, I have difficulties understanding what people talking because they speak too fast or some of them have accent. There is often sometimes I do not know what are the drinks patrons want since we offer a wide range of beverages. But as I take more orders and keep learning, I am getting used to working here, most people are friendly when they know you are new and still training. When people around me always help me and encourage me, I feel so warm and powerful when I encounter frustration. For example, once when I was in the bar, a man came to me and said he wanted rum and coke. But I misunderstood his drinks plus he was in a bad mood so he blamed at me in front of everyone, while his partner also said” Don’t you speak English?” to me. At the moment when the man’s partner acting racism, my buddy Beth the main bar attendant stand out for me and said” Whoa, whoa, easy, she’s just learning.” I am so touched and thankful for her being so righteous rather than pretending not to hear and ignore it. During this year in Australia I become more independent, I start to learn cooking to save money. Especially when I have work in a different country, the whole environment will force me to grow.(261字)

(五)大三出國建議

In the aspect of my internship experience, PGR and banquet are actually two quite different food and beverage departments, PGR cares about delivering and serving drinks while banquet focusing more on set up functions and make the whole process work smoothly. Even banquet is more tiring, I still learn a lot of things when I picked up shifts from there. I got more chance to learn food knowledge and how to set up many little sections in buffets while not to forget details at the same time. However in PGR, all of casino members have certain affection to hotel, this makes us concentrate a lot on service standards and ensure they are satisfied when they come here. Furthermore, the biggest advantage I get is learning heaps of beverage knowledge. It is tough at first since I have no clue about most of the spirits, liquors and wines, but when taking order from customers I am forced to learn at the same time. Overall, I really appreciate ICHM for offering us so many resources to get a chance working in five star hotel. Things they taught and practicals we had are what make ICHM special and attractive. I must say, study abroad and work in a different country is really awesome! We are forced to support our own living and deal with every single thing, after this year, we become more mature and reliable. Get yourself prepared to leave your comfort zone and embrace all the challenges. Most important of all, enjoy it!(252字)

(六)其他

(0字)

補充照片

照片說明:Christmas party in ICHM
【照片說明:Christmas party in ICHM】
照片說明:Beach
【照片說明:Beach】
點閱次數:90資料更新時間:10月20日 17:54
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