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2018 大三出國輔導通報 -


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2018大三出國輔導通報系統 - 留學心得報告[編輯]
觀光B 405860080  沈愛忻  留學學校:威廉安格列斯餐飲管理學院(澳洲)-限觀光系

(一)基本資料

Hello everyone, my name is Irene. I am studying at William Angliss Institute which based in Melbourne, Australia. Our semester started from 7/2018 to 5/2019. (23字)

(二)課程學習

照片說明:William Angliss Institute

【照片說明:William Angliss Institute】

I majored in Tourism and Hospitality Management. There were four courses in my major that are Foundation Academic Communication Skills, Visitor Service, Tourism Distribution system, and Food and Beverage Operation. All four courses were useful especially Food and Beverage Operation class. There were tutorial class and practical class in this course. Tutorial class taught the knowledge about things in the restaurant, such as different use of glass, how to place different tableware, wine list, and so on. Foundation Academic and Communication Skills class was about how to officially finished an academic assessment. There has to be a clear title, a graph of heading briefing your opinion, and a less three main points. This class teaches you from the very beginning of writing skills. Though Tourism Distribution System that I improve my skills of doing research and having oral-presentation. The class was hard for me, but it was helpful to improve the ability to prepare basic knowledge for my future career. In Customer Service, I had learned things about taking care of the customer from outside and also inside. In the tourism industry, we not only provide products but also things about feeling. During my training, my instructor had taught me standard operation procedure are important but sometimes we need to use our common sense. Try to think of the customer’s angle that what will make you feel happy. From the Food and Beverage Operation class, I had learned about how to serve and manage the restaurant, and how to hold a function. The main thing I had learned in the course was teamwork. Every class had a different manager that we must be on the same page so we can present the best service to customers. As a result of different managers and the different situation had made me grown up to have the confidence in fixing problems in a team, becoming a good team player. More about customer service, I remember there was a diagram related to customer expectation. The diagram is highly being used in my internship program. My supervisor always tells me “what would you expect when you are checking in a five-star resort?” It is very important for us, the employees, to thinks from customers’ angle that we always want to present the best to our customers. (382字)

(三)生活環境

照片說明:Street Art in Melbourne

【照片說明:Street Art in Melbourne】

Melbourne is a comfortable city to live in. It’s a city to have a good transportation system, highly safe that police stations, fire stations, and hospital are located in every neighborhood. There are street art, street musician, and good coffee everywhere. Those coffee shops located in the ally are my favorite spots to spend times working on assessment or reading a book. There are also shopping centers, malls, and outlet factory. You can always update the newest style. I would love to live in Melbourne. Port Douglas, the place I got my internship, located at an hour north from Cairns. It is a quiet, secret, and the best scuba diving spot into the Great Barrier Reef. Not if I got work here that I would know this place in my entire life. Mostly sunny and crystal clear sky and ocean with four-mile beach and coconut trees. The place I worked in is a paradise. It was a very simple life to live in Port Douglas. I worked, went to the supermarket once a week, having a drink with colleagues, and swim in the ocean.(185字)

(四)自我成長

照片說明:Learn to live a life as kangaroo

【照片說明:Learn to live a life as kangaroo】

You can never know how strong you can be. When I first time is in the class with all Australians, they had been talking fast with a different accent and all the slang that you cannot understand. The class wasn’t easy that all the new information and ways to hand-in assessments. Every assessment was requested over a thousand words and also the APA reference list. You have to be brave, step out to talk in a team and to ask professor questions. The most important thing I have learned in the first six months is how Australian live, study, and work. Before I came to Australia for fear that I did not know much about the place. During the period of time, I step out of my comfort zone. I had improved my listening and speaking skills that now I can easily chat in my second language, English. Based on the same language we can communicate and discuss homework with classmates to make good teamwork. At the same time, learning how to make through difficulties by asking professors, supervisor, or using restores from school or the Internet. All the experience from William Angliss I consider as helpful, useful, and also memorable skills.(203字)

(五)大三出國建議

To study aboard, not only prepare for your physical things but also the mental part. You will never know what kind of difficulty you will have to face of. A totally new environment is waiting for you to explore, to dig into. It is a fresh start to learn about a new culture, new ways to study, and the most important thing, to learn about yourself. Step out your comfort zone, learned to be along, be calm at whenever and whatever the situation is. Google is your best friend, and also the school teachers are willing to help. I am the person that always want to challenge myself to be a better person. Based on the result of VIA survey, the first strength of my profile is perspective, it said I am being able to provide wise counsel to others; having ways of looking at the world that make sense to others. The time was really hard when I was looking for a job without any working experience. But I did not give up on myself, keep on re-write my resume and try different places. I would like to tell all the third year "do not give up!" The last thing I would like to share is "go travel." I spent lots of time planning to travel around Australia that I finished my goal, been to every big city in the country. It was really fun and exciting really learning about Australian's life. More, to learn about myself, and what kind of person I want to be.(257字)

(六)其他

About my internship course. Based on the result of VIA survey, the first strength of my profile is perspective, it said I am being able to provide wise counsel to others; having ways of looking at the world that make sense to others. Our work in housekeeping, being a room attendant that we take care of every detail in the room. To make a room not only make the bed clean and tidy, but also dust and vacuum every corner, wipe off fingerprint and spots, wash the glasses and cups, and replenish towels and cleaning solutions. This strength really helps during working in housekeeping that it helps me to notice all the details. The second highest strength is prudence, from the profile it said I am being careful about one's choices; not taking undue risks; not saying or doing things that might later be regretted. Due to this personality that I take my work seriously, always try hard to make things right and perfect. After the first day of work, my supervisor had complimented my rooms were clean that really encourage me to keep it up. The core values of Sheraton Mirage Port Douglas are ambition, empowerment, and heart. Which means we are inspired by our guests and one another, we do whatever it takes to deliver a better stay, making the decision and take actions, and most important that we love what we do from the bottom of our heart. Because of my VIA survey, such as bravery, curiosity, perseverance, and love of learning are highly related to the value make me choose to step out my comfort zone. Being in such a famous international brand there are much to learn. I believe there always stories behind. On the welcoming-day, everyone seems happy about be a part of work. Running such a big business, over three hundred rooms, never easy, hundred, or even thousands of people are working all together closely. I am proud to become one of the family, at the same time, I am humility to learn like a sponge. Try to remember all the details the supervisor had told and also be flexible by using common sense. Social intelligence is one of my strengths provide me the thought of being aware of the motives of others, shortly reacted to different social situations, having a good relationship with colleagues. The biggest challenge I have is my skills is not practiced that I have to spend longer than others to finish cleaning a room. Moreover, I have to work overtime to finished all the rooms I got for a day. I did take care of every detail in the room, but I have to think longer than the experiencer. For the solution, I asked the experiencer and supervisors for some tips and pieces of advice. Then I had created my standard operating procedure based on the trainer’s step. It helps me to make room in a smoothly way and keep up the quality. After a few weeks of working, I am much more familiar with the process and able to finish work on time. Another challenge like I was afraid of insects and bugs, because of the clearing work that I learn how to stay calm and deal with those lives, as long as they are not harmful. These are the things I never imagined when I was in Melbourne.(563字)

補充照片

照片說明:Trip to Central AU - Uluru, Alice Spring
【照片說明:Trip to Central AU - Uluru, Alice Spring】
照片說明:New Year Eve at Sydney Opera House
【照片說明:New Year Eve at Sydney Opera House】
點閱次數:295資料更新時間:03月29日 18:35
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