大三出國、全英語課程 - 國際視野 : 淡江大學大三出國通報及學分採認系統

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2019大三出國輔導通報系統 - 留學心得報告[編輯]

觀光Ａ 406860758 　石正暉　　留學學校：威廉安格列斯餐飲管理學院(澳洲)-限觀光系

(一)基本資料

Working in a foreign country is a special experience, serving different kinds of customers, it is interesting but I want to change my job. To be honest, this job is not really fit me, I quit my last job because most of the time I am doing the cleaning job, I am not saying that I don’t want to do the cleaning job, but it spends most of my time doing the cleaning, not only washing dishes, also toilet or cleaning windows so I changed my job after I changed my job I thought that things will be better, but the truth is that it still the same nothing changed, I am still doing the same thing. So I want to change my job, not only standing in front of the washing machine. I know that there are still lots of skills that I have to improve, so I want to be a floor manager, I want to do more, I want to learn more. (166字)

(二)課程學習

Thanks to the teachers and the restaurants I used to work at, when I am working I can still learn at the same time. For example, to speak with customers confidently or how to open a chat with customers. I have been working in lots of places, so I know that to be a manager is not an easy thing, there are still lots of skills and abilities I have to learn. First of all, is making decisions in a very short period. From the restaurant open till close, we face different customers. There will be different kinds of situations. As a manager, they need to make the best decision to let the customers feel comfortable. But I always take a long time to make decisions, it is not easy for me to make a decision in a short time. So this is not unexpected that this will be my very first thing I think I should improve. (158字)

(三)生活環境

Second, I think is language, I can speak very fluent mandarin and basic English, but most of the Chinese restaurant in Melbourne speaks Cantonese, such as the restaurant Shark Fin Inn which I used to work before, all the waiters and managers can speak Cantonese except me, I remember that one time, an old man called me to help him to fill up the tea, but I can’t even understand what he is talking about, and I tell him that I don’t understand Cantonese, he is very angry that why I am working in a Hong Kong-style restaurant but still can’t speak Cantonese, he even call the manager to complain about this, I felt so powerless, so at the same time, I decided to learn Cantonese. The third one also I think is the most difficult one is that this anger management, while we are serving have to smile all the time, to make sure let the customers feel that we are happy to serve them, but we are human we will feel upset or angry, when there are a lot of customers we will easily forget our smile, or when the guest is rude to us, there are lots of things that can affect our emotions, but we are working as a service industry, we can’t show any negative emotion to customers. But I am really not doing well about control my emotions, my emotion can easily show up on my face, when I am angry I will throw the dishes, when I am upset I don’t want to speak, I know that this is a very serious problem, this confirms the truth that I am not ready to be a manager, so this is another skill I have to improve.(297字)

(四)自我成長

As I said the third one is the most important and the hardest one, because I am an impulse people, I am easily controlled by my emotion. When I am busy, I didn’t have a smile on my face, so the customers will feel that I am not happy about there coming, then they go to complain to my manager, then I will be blamed by my manager, and this will make me more unhappy, this kind of situation happens again and again, so this makes me want to change I like to serve customers, so I don’t want to lose this job, also want to improve myself. Thee best way to control our emotion is that engage in a mood booster, there are few tips to makes me control my emotion better, find a friend to talk about something pleasant but not just still complaining, because I think that if I keep complaining will not only waste my time also I still need to serve customers. Meditate for a few minutes, go for a walk, or staying in the toilet for a short while, whenever I think I was controlled by my emotion, just take a break and make myself calm down. Think of the things you do when you feel happy. Do those things when you're in a bad mood and you'll start to feel better. Everyday I have to remember these things in my mind because if I make sure I did all the above can not only make myself better but also I can move to the right position where I want to. (269字)

(五)大三出國建議

There are still lots of things I have to learn, so it is an important thing to make a plan, just as the teacher told us, to make a plan is more clearly and more easily to reach it. Each issue has different kinds of plans. To train me on how to make a decision as soon as possible. After lots of reading, I think that there are three important ways for me to train myself make the decision faster, first is to gather the information, it means that I have to think about what kind of situation we will meet and how can I solve it in my mind, Second, test it out first, In some cases, you can test out a decision before actually making it. Consider visiting a new city to see how it feels to you, before taking that job that would require you to relocate. I am now working in a small restaurant there are many chances for me to practice, how can I solve the problem as soon as possible. The third one is a review, after I make a different decision, it causes a different result, after work I have to review that what I do today, make the situation better or even worse. These three steps are all very important, so I have to do it everyday. The next one is to learn Cantonese, I have been working in Shark Fin Inn for almost three months, these three months while they are speaking, I just stand beside and try to understand what they are talking about, all the other colleague are all very kindly, even they are not very familiar with mandarine, but while they are chatting with me they still using mandarine, also sometimes they will teach me some basic word. But this still not enough, so make a plan to make sure I can learn Cantonese. I use the same way as I learn English, every two weeks I choose a movie which speaks in Cantonese, and write the word on the paper which that I can’t understand. After then find the definition of the word, and try to remember, then watch the movie again, this really helps, because this is how I learn English. I think to learn a new language is important to combine with my hobby, this makes me learn it better and faster. (398字)

(六)其他

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資料更新時間：05月06日 00:35

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